Return Policy

Return Policy

  • Request by email (julie@lessoeursenvrac.com) or phone (514-356-1276, ext. 221).
  • 15-day return period.
  • Exchange with receipt only.
  • Shipping costs are not refunded for the exchange or return of a product in good condition.
  • If the product sent does not match the order or is non-compliant, the product will be exchanged (we will assume return shipping costs) or refunded.
  • No returns will be accepted on used product.

Refund Policy

  • In the event of inventory shortage, the customer will be informed by email or phone. The customer may inquire regarding the item delivery period (we will assume shipping costs) or request a refund.
  • Refund with receipt only.
  • Item will be refunded only in the event of inventory shortage, a non-compliant product or an ordering error committed by Les sœurs en Vrac.
  • Refund will be made using initial method of payment and will be processed within 5 business days of request.

Les sœurs en vrac offers over 500 products!

View the list