- Request by email (firstname.lastname@example.org) or phone (514-356-1276, ext. 221).
- 15-day return period.
- Exchange with receipt only.
- Shipping costs are not refunded for the exchange or return of a product in good condition.
- If the product sent does not match the order or is non-compliant, the product will be exchanged (we will assume return shipping costs) or refunded.
- No returns will be accepted on used product.
- In the event of inventory shortage, the customer will be informed by email or phone. The customer may inquire regarding the item delivery period (we will assume shipping costs) or request a refund.
- Refund with receipt only.
- Item will be refunded only in the event of inventory shortage, a non-compliant product or an ordering error committed by Les sœurs en Vrac.
- Refund will be made using initial method of payment and will be processed within 5 business days of request.